7eleven888 Privacy Policy – Your Personal Data Protection

1 Introduction & Scope of This Policy

This Privacy Policy applies to all individuals who access or use the 7eleven888 platform via the official website at 7eleven888.net, our mobile app, or any related channels. It covers all information you provide to us directly as well as information we collect automatically while you use our services.

By registering an account or using any 7eleven888 services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree to the terms herein, please discontinue use of our platform and contact our support team to close your account.

We take a careful and responsible approach to privacy — not merely to fulfil legal requirements, but because we believe member trust is the foundation of our platform's success. Every decision we make regarding data is carefully considered to ensure your best interests are protected.

2 Information We Collect

We collect various types of information depending on how you interact with the 7eleven888 platform. The following are the main categories of data we collect:

A. Information You Provide Directly

• Registration Information: Full name, date of birth, email address, mobile number, account password.
• Identity Information (KYC): A copy of your Identity Card (MyKad), passport, or other official identification document submitted during the verification process.
• Financial Information: Bank account details, bank name, account number (in encrypted format), and records of deposit and withdrawal transactions.
• Profile Information: Username, game preferences, and account settings you have chosen.
• Communications: Any messages, complaints, or feedback you submit to our support team.

B. Information Collected Automatically

• Usage Data: Pages visited, games played, session duration, visit frequency, and betting history.
• Device Information: Device type, operating system, browser version, screen resolution, and unique device identifier.
• Network Data: IP address, internet service provider (ISP), and estimated location data based on IP.
• Cookie Data: Session information, user preferences, and analytics data collected through cookies and related technologies.

3 How We Use Your Data

The information we collect is used for the following lawful and transparent purposes:

• Account Management: Create, verify, and maintain your member account, including the KYC process and identity verification.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions in your account securely and accurately.
• Service Delivery:Provide access to all games, promotions, Sports Betting, and other services available on the 7eleven888 platform.
• Customer Support: Handle enquiries, complaints, and assistance requests you submit through our support channels.
• Security & Fraud Prevention: Detect and prevent fraudulent activity, money laundering, unauthorised access, and platform abuse.
• Legal Compliance: Fulfil legal obligations, regulations, and requirements of relevant regulatory bodies, including the reporting of suspicious transactions.
• Platform Improvements: Analyse usage patterns to improve platform performance, interface, and overall experience.
• Marketing Communications: Send information about promotions, bonuses, and the latest offers — only if you have given consent to receive them.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support and offering appropriate self-management tools.

4 Data Storage & Security

7eleven888 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• 256-Bit SSL Encryption: All data transmitted between your device and 7eleven888's servers is protected with industry-standard 256-bit SSL encryption, ensuring no third party can intercept your information in transit.
• Encrypted Data Storage: Sensitive information such as bank details and KYC documents is stored in encrypted databases with strict access controls. Only authorised staff with a legitimate business need can access them.
• Two-Factor Authentication (2FA): The 7eleven888 platform supports 2FA for all member accounts as an added layer of protection against unauthorised access.
• Regular Audits: Our security systems are regularly audited by independent third parties to identify and address any potential vulnerabilities.
• Retention Period: Your personal data is retained for as long as your account is active and for the period required by law after account closure — typically between 5 to 7 years in accordance with financial compliance requirements.
• Data Deletion: Once the designated retention period has elapsed, your data will be securely deleted or anonymised from our systems.

5 Information Sharing with Third Parties

7eleven888 does not sell or rent your personal data. However, there are certain situations where we need to share your information with selected and trusted third parties:

• Technical Service Providers: Companies that help us operate the platform, including cloud computing providers, gaming software providers, and payment solution providers. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with our instructions.
• Payment Processors: Financial institutions, banks, and e-wallet providers that process your deposit and withdrawal transactions. This data sharing is necessary to complete your financial transactions.
• Regulatory Bodies & Law Enforcement: We will disclose information when required by law, court order, or a valid request from the relevant authorities.
• Security Partners: Fraud detection and KYC service providers that help us verify member identities and protect the platform from illegal activity.
• Business Transfers: If 7eleven888 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, subject to the same privacy protections.

6 Cookies & Tracking Technologies

7eleven888 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of your account.

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Gather information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve our services.
• Functional Cookies: Save your preferences such as preferred language, display settings, and favourite games to deliver a more personalised experience.
• Analytics Cookies: Used alongside analytics tools to understand aggregate usage patterns and make data-driven decisions for platform improvements.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality and user experience on the 7eleven888 platform.

7 Your Privacy Rights

As a 7eleven888 member and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

8 Children's Data

The 7eleven888 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from children or minors.

If we discover that information from a minor has been collected without our knowledge, the account in question will be immediately suspended and all related data will be deleted promptly. Parents or guardians who suspect their child has accessed this platform are encouraged to contact our support team immediately.

9 Cross-Border Data Transfers

To provide integrated and reliable services to members across Malaysia and the Asia region, 7eleven888 may process or store data on servers located in various geographical locations, including outside Malaysia.

When your data is transferred outside Malaysia, we ensure that such transfers are carried out with adequate safeguards, including:

• Data transfer agreements compliant with Malaysia's PDPA standards and applicable data protection laws in the recipient country.
• An in-depth assessment of the security and privacy standards of partners and service providers in the relevant country.
• End-to-end encryption for all sensitive data transferred across international borders.
• A legally binding contract requiring overseas providers to comply with data protection standards equivalent to those in Malaysia.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform.
• Telegram & WhatsApp: Contact us through the official 7eleven888 channels listed in your account.
• Response Time: We aim to respond to all privacy enquiries within 3 working days.

11 Amendments to This Privacy Policy

7eleven888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments will be accompanied by a new update date at the top of this document.

For material amendments — changes that significantly affect how we process your data — we will notify you via in-platform notifications and email to your registered address at least 14 days before the changes take effect.

Continued use of the 7eleven888 platform after the effective date of any amendment is considered acceptance of the revised Privacy Policy. If you do not agree with the amendments, you have the right to close your account before the changes take effect.