7eleven888 Terms and Conditions – Complete Platform Rules Guide

1 Acceptance of Terms

By accessing or using the 7eleven888 platform — whether via the website, mobile app, or any other means — you confirm that you have read, understood, and agree to comply with these Terms and Conditions and all related policies, including our Privacy Policy and Responsible Gaming Policy.

This acceptance also covers any additional terms relating to promotions, contests, or special campaigns run by 7eleven888 from time to time. Terms specific to each promotion will be stated on the relevant page and should be read together with this document.

2 Account Eligibility

To register and use 7eleven888 services, you must meet the following eligibility requirements:

• Age Limit: You must be at least 18 years of age. 7eleven888 does not permit minors to use this platform in any capacity. Accounts suspected of belonging to underage players will be suspended pending age verification.
• Geographic Location: 7eleven888 services are offered to players from permitted countries. You are responsible for ensuring that your use of this platform complies with the laws of your local jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt, prohibited by a court order, or are under guardianship are not eligible to register.
• One Account Only: Each individual is permitted to hold only one account with 7eleven888. Holding more than one account is a serious violation and may result in termination of all associated accounts and forfeiture of balances.
• Non-Staff: Staff, partners, and immediate family members of 7eleven888 employees are not eligible to create a gaming account on this platform.

3 Registration & Account

By registering an account with 7eleven888, you agree to provide accurate, complete, and up-to-date information. Required details include your full name, date of birth, email address, mobile number, and valid bank details.

You are solely responsible for the security of your account password. 7eleven888 recommends using a strong, unique password and enabling two-factor authentication (2FA), available in your account security settings.

• Do not share your login credentials with any third party.
• Report to the 7eleven888 support team immediately if you suspect unauthorised access to your account.
• 7eleven888 will not be held liable for any losses arising from your failure to protect your account information.
• The name on your account must match the name on your identification card or official verification document.

4 Deposits & Withdrawals

7eleven888 provides a variety of payment methods suited for Malaysian players, including FPX bank transfer, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and selected crypto assets.

• Minimum Deposit Limit: RM 10 for most payment methods. Method-specific limits are displayed during the deposit process.
• Minimum Withdrawal Limit: RM 30 per withdrawal request.
• Withdrawal Processing Time: Between 15 minutes and 24 hours depending on the method and time the request is submitted. Requests submitted outside banking hours may be processed the following business day.
• Identity Verification (KYC): Withdrawal requests exceeding certain limits require full identity verification. Accepted documents include identification cards, passports, and utility bills.
• Withdrawal Method: Funds may only be withdrawn to the same payment method used for the deposit, or to a verified bank account in the member's name.

5 Bonus & Promotions

7eleven888 offers a variety of bonuses and promotions from time to time, including a Welcome Bonus, reload bonuses, cashback, and seasonal promotions. Each bonus is subject to rollover requirements and specific terms stated on the relevant promotions page.

• Rollover Requirement: Bonuses received must be rolled over the specified number of times before a withdrawal is permitted. Rollover requirements vary by bonus type and will be clearly stated at the time of the offer.
• Bonus Validity Period: Each bonus has a validity period that must be observed. Bonuses not used within the validity period will expire automatically.
• One Bonus Per Account: Each promotion may only be claimed once per account, per IP address, per device, and per delivery address.
• Bonus Abuse Policy: Any attempt to manipulate the bonus system through multiple accounts, fictitious betting, or other fraudulent methods will result in account termination and forfeiture of all associated funds.
• Eligible Games: Not all games contribute equally to rollover requirements. Certain games may be excluded or carry a different contribution percentage — please check the specific bonus terms for details.

6 Game Rules

All games offered at 7eleven888 use certified software that has been audited by independent international bodies to ensure fairness and randomness of game outcomes. The Random Number Generator (RNG) in use has been certified by accredited testing laboratories.

• The outcome of all games is final and may not be disputed unless there is clear evidence of a verifiable technical malfunction.
• In the event of a technical disruption or disconnection during gameplay, 7eleven888 will use system records to determine the valid game status.
• Live Casino games are subject to additional rules set by the respective game providers and will be displayed within the game interface.
• Minimum and maximum betting limits for each game are displayed within the respective game interface and are subject to change without prior notice.
• 7eleven888 reserves the right to void and refund wagers in the event of a technical error, system disruption, or any situation that compromises the integrity of a game.

7 Sports Betting

The 7eleven888 Sports Betting section is subject to the following additional rules in addition to the platform's general terms:

• Odds & Markets: All odds are displayed in a format selectable by the user. 7eleven888 reserves the right to adjust odds or close markets at any time before an event begins.
• Betting Limit: Maximum betting limits vary by sport, league, and market. The limits displayed in the system are final.
• Live Betting: Real-time betting results are subject to verification by the 7eleven888 system and the official decisions of the relevant sports authority.
• Cancelled Events: If a sporting event is officially postponed or cancelled, related bets will be refunded to your account balance within 24 hours.
• Invalid Betting: Bets placed based on insider information, fraud, or event manipulation are invalid and will be voided in full.

8 Security & Identity Verification (KYC)

7eleven888 takes the safety of all members seriously and adheres to strict Know Your Customer (KYC) procedures to prevent fraud, money laundering, and other illegal activities.

• Accepted KYC Documents: Malaysian Identity Card (MyKad), a valid Passport, or any official government-issued identification document.
• Proof of Address: A utility bill, bank statement, or any official document confirming your current residential address dated within the last 3 months.
• Payment Method Verification: You may be required to provide proof of ownership of the payment method used for deposits.
• Verification Period: The KYC process is typically completed within 24–48 hours after complete documentation is received. Withdrawals will be held until verification is finalised.
• Data Protection: All submitted documents are stored with 256-bit SSL encryption and accessed only by authorised personnel. Your information will not be shared with third parties without your consent.

9 Responsible Gaming

7eleven888 is committed to safe and responsible gaming. We provide a range of self-management tools to help members stay in control.

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum loss limit for a defined period to manage your gaming budget.
• Session Limit: Set a time limit for each gaming session.
• Temporary Self-Exclusion: Take a break from the platform for 24 hours, 7 days, or 30 days based on your needs.
• Permanent Self-Exclusion: Members requiring long-term support may apply for permanent self-exclusion. Once activated, no new account may be opened under the same identity.

10 Account Restrictions & Termination

7eleven888 reserves the right to suspend or terminate any member account if these Terms and Conditions are breached. Actions that may result in account termination include:

• Providing false or misleading information during registration or the KYC process.
• Owning or operating more than one account on the 7eleven888 platform.
• Abusing bonuses, promotions, or loyalty programmes in ways contrary to their intended purpose.
• Engaging in fraudulent activity, money laundering, or any other illegal activity using the 7eleven888 platform.
• Using automation software, bots, or other technical methods to gain an unfair advantage in games.
• Threats, harassment, or inappropriate behaviour directed at staff or other members on the platform.

If your account is terminated due to a violation, 7eleven888 reserves the right to withhold the account balance and void all associated bonuses. You have the right to appeal this decision by contacting our support team in writing.

11 Liability Limits

To the extent permitted by applicable law, 7eleven888 and its directors, officers, staff, and partners shall not be liable for:

• Any financial losses incurred while playing on the platform, including losses resulting from game outcomes that did not go in your favour.
• Service disruptions caused by technical factors beyond 7eleven888's control, such as internet outages, power failures, or natural disasters.
• Any indirect, consequential, or incidental losses arising from the use of or inability to use the platform.
• Actions or omissions by third parties, including game software providers, payment providers, or telecommunications providers.

12 Amendment of Terms

7eleven888 reserves the right to modify these Terms and Conditions at any time. Material amendments will be communicated via in-platform notifications and/or email to registered members at least 7 days before the changes take effect, except in urgent circumstances requiring immediate action.

The latest version of these Terms and Conditions is always available on this page, and the most recent update date will be displayed at the top of the document. It is your responsibility to check this page periodically.

If you disagree with any amendments made, you have the right to close your account before the changes take effect by contacting the 7eleven888 support team. Continued use of the platform after the effective date constitutes acceptance of the revised terms.